Quality pays for itself: With its 10 + 5 year* limited installation warranty, HI-MACS® offers the longest warranty of any Solid Surface manufacturer on the market.

Every HI-MACS ® product has a minimum warranty of 10 years but the length of the warranty can be simply extended to 15 years. Apply for this at www.himacs.eu and complete the relevant form.

Warranty Applications

This limited installed warranty covers all HI-MACS® products manufactured and/or marketed by LG Hausys Europe, unless indicated differently in the HI-MACS® documentation.
The warranty also covers finished products when fabricated and installed by a member of the HI-MACS® Quality Club in accordance with the fabrication guidelines published by LG Hausys Europe for HI-MACS®. LG Hausys Europe expressly warrants to the original owner of a HI-MACS® installation, that it will, at LG Hausys Europe’s own discretion, repair or replace HI-MACS®, free of charge, if the product fails due to any manufacturing - fabrication - or installation defect during the first 10+5 years* after installation.

This warranty is applicable until superseded only on installations:

• completed after 1 September 2003 in Europe
• completed by a member of the HI-MACS® Quality Club which have not been moved from their original location
• that are properly maintained and used in accordance with the Use & Care guidelines.

LG Hausys Europe’s obligation together with that of the HI-MACS® Quality Club members is limited solely to the repair or replacement of the products purchased, including reasonable and necessary labour charges when the claim is acceptable within the warranty terms. In case HI-MACS® is not in a position to repair or replace, depending on the case, a defective product, HI-MACS® commits to reimburse, within a reasonable time frame after the filing of the claim, the purchase price of the HI-MACS® material, as long as the customer returns to LG Hausys Europe or the assigned member of HI-MACS® Quality Club the defective material.

Exemptions

This warranty will not apply to damage caused in the following cases:

1. Improper fabrication and installation of your HI-MACS®:

• fabrication and installation not carried out by a member of the HI-MACS® Quality Club
• failure to follow procedures recommended for the application
• failure to follow fabrication and installation guidelines for HI-MACS® (6 mm sheets for vertical applications, 9 mm for horizontal applications without heat source and 12 mm sheets for horizontal application with heat source or more structural support)
• faulty or improper installation, including seams (HI-MACS® adhesive must be used)
• a non-authorised modification of the installation

2. Failure to apply the HI-MACS® Use & Care guidelines including:

• improper or inadequate general maintenance
• hard chemicals or physical aggression used on the installation
• exposure to excessive direct heat (e.g. hot pots and pans placed without protection on the surface without trivet with rubber legs or protective pad) or due to poor thermal insulation (e.g. for cooking plates, bains-marie, etc.)
• pouring boiling liquids into HI-MACS® mouldings without running the cold tap at the same time
• force majeure

3. Colours and gloss finish of HI-MACS®:

• Dark & heavily pigmented colours will show dust, dirt and ordinary wear and tear more readily than light colours and colours with a structured texture.
• Applications that use inappropriate colours or gloss finishes for their intended use (as highlighted with an asterisk in the HI-MACS® literature) will not be covered under this warranty.
• High-gloss surfaces are not covered by the 10+5 year* limited installation guarantee.

Making a claim

To file a claim under this warranty, please contact the original supplier from whom you purchased your HI-MACS® Natural Acrylic Stone directly. A member of the HI-MACS® Quality Club will evaluate your claim and, if accepted, will devise a practical and satisfactory solution. HI-MACS® repairs or replacements under this warranty must be executed by a member of the HI-MACS® Quality Club. For any additional questions with regard to the present warranty, you can contact LG Hausys Europe by writing to the following address:

LG Hausys Europe GmbH
HI-MACS® - Warranty Department
Avenue des Morgines 12
CH-1213 Petit-Lancy
Geneva - Switzerland

This warranty is extended to the original purchaser. The warranty registration card and number or a purchase receipt or other proof of date of original purchase from a member of the HI-MACS® Quality Club will be required before warranty service can be provided. In case none of the above-mentioned documents are available, the warranty will not be applicable.
Please include your name, address, phone/fax number and e-mail in all correspondence as well as your warranty number.
We will respond to all enquiries within 30 working days.

Disclaimer

No other expressed or implied warranties of merchantability or fitness for a particular purpose are made by this warranty except for those expressly provided herein. Under no circumstances shall LG Hausys Europe be liable for any loss or damage arising from the purchase, use or inability to use this product, or for any special, indirect, incidental or consequential damage.
This warranty entitles the purchaser to specific legal rights. Other rights may also be available, which may vary from country to country.
The present 10+5 year* limited installed warranty for HI-MACS® from LG Hausys Europe falls under the jurisdiction of Swiss law. Any dispute in relation to this 10+5 year limited installed warranty, its interpretation or its execution will fall under the exclusive jurisdiction of the courts of the canton of Geneva Switzerland.

* The 10 Year Guarantee is extended by a further 5 years when the installation is registered at www.himacs.eu