Use and care

Solid Surface at its best : With the right care HI-MACS® will still look astonishingly new after years.

If you have searched long and hard for a superior quality, durable and tough material, we would like to congratulate you on choosing HI-MACS® Natural Acrylic Stone™. The material is hard-wearing, extremely repellent to stains and is therefore very easy to look after. We would like to provide you with a few simple tips and hints on caring for your product so that you can enjoy its exceptional quality for many years to come.

 
Burn marks
Small burn marks or marks caused by nicotine can simply be removed using a scouring agent or an abrasive sponge. Should this give the high-gloss finish a matt appearance, rubbing the surface with a scouring pad will quickly return it to its high-gloss state.
 
Tougher stains
Tougher stains, caused by food colouring, tea or fruit juice can easily be removed using a bleaching agent (do not leave in contact with the work surface for more than five minutes). Clean the surface with a domestic all-purpose cleaner and rinse with clean water. You can also use a scouring agent on matt finishes. Nail varnish can easily be removed with nail varnish remover (acetone-free) or a scouring agent.
 
Hot objects
Hot saucepans or pots straight out of the oven or from the hob should not be laid directly on the HI-MACS® surface. Place a mat or board underneath to prevent any damage to your product. If you pour boiling liquids into HI-MACS® sinks or basins, you should also pour in cold water at the same time.
 
Sharp objects
HI-MACS® copes effortlessly with the wear and tear of everyday life, however pointed or sharp-edged objects can leave cuts or scratches on the HI-MACS® surface. You can repair smaller cuts and scratches without too much trouble but we recommend the services of a professional for especially deep cuts.
 
General day-to-day stains
HI-MACS® is a completely homogenous material. As it does not have any pores, you can simply and easily clean it with a damp cloth or sponge and a mild detergent. You can also use a domestic scouring agent on all matt finishes. It is also useful to wipe your surface occasionally with a scouring agent or wet sponge to retain the even finish of your product.
 
Acidic cleaning agents
A number of cleaning agents contain acids, such as methyl chloride or acetone. You should avoid using these on a HI-MACS® surface. Should one of these products accidentally come into contact with the material, as a precautionary measure you should rinse the surface with soapy water to prevent any discolouring taking place.

 

 

Warranty

Quality pays for itself: With its 15 year limited installation warranty, HI-MACS® offers the longest warranty of any Solid Surface manufacturer on the market.

Every HI-MACS® product (except external facades) has a warranty of 15 years when the fabrication and installation is done by a Quality Club Member.

Warranty Applications
 
This limited warranty covers all HI-MACS® products manufactured and or marketed by LG Hausys Europe.
 
The warranty covers also finished products when fabricated and installed by a member of the HI-MACS® Quality Club. LG Hausys Europe expressly warrants to the owner of a HI-MACS® installation made following the application, fabrication and installation guidelines published by LG Hausys Europe for HI-MACS®, that it will, repair or replace HI-MACS®, if the product fails due to any product manufacturing defect during the first 15 years after installation. LG Hausys Europe will cover in that case the costs related to installation, transportation and fabrication on top of the material.
 
The warranty of the original purchaser can be transfered to the next owner. The warranty registration card and number or/and a purchase receipt or other  roof of date of original purchase from one of our HI-MACS® Quality Club member will be required before warranty service is rendered. In case none of the above mentioned documents are available, the warranty will not be applicable.
 
This warranty will not apply to damage caused in the following cases:
 
Exemptions
 
1. Improper fabrication and installation of your HI-MACS®:
• fabrication and installation not done by a HI-MACS® Quality Club member;
• failure to follow procedures recommended in the application, fabrication and installation guidelines (sheets 6 mm for vertical application, 9 mm for horizontal application without heat source and 12 mm sheet for horizontal application with heat source or more structural support);
• faulty or improper installation, including seams (need to use HI-MACS® adhesive only);
• a non-authorized modification of the installation.
 
2. Failure to apply the HI-MACS® use & care guidelines including:
• improper or inadequate general maintenance;
• hard chemicals or physical aggression of the installation;
• exposure to excessive heat due to direct heat (e.g. hot pots and pans put without protection on the surface without trivet with rubber legs or protective pad) or due to a bad thermal isolation (e.g. for cooking plates, bains-marie, etc.);
• pouring boiling liquids into HI-MACS® shapes without running the cold tap as well;
• force majeure.
 
3. HI-MACS® colours and gloss finish of HI-MACS®:
• The basic HI-MACS® material is identical for every colour but it is important to note that darker and more heavily pigmented colours will show dust, scratches, haziness, marks left by hard water and other ordinary wear and tear more noticeably than lighter textured colours.
• Therefore colours marked with a * are less suitable for applications that are exposed to extensive surface contact such as worktops located in heavy traffic area as an example.
• Due to specific characteristics and properties of the Marmo colours, which have a veined effect, special consideration has to be taken into account with jointing and the use of coved up-stands. Veining may vary from sheet to sheet.
• Applications using inappropriate gloss finish for the intended end use (as mentioned in the colours brochure or in any other HI-MACS® documentation) will not be covered under this warranty.
 
4. DecoBowl™ and DecoTray™:
• DecoBowl™ and DecoTray™are no longer covered under the 15 year limited installed warranty*, as off 01.01.2008 and DecoSink as off 01.06.2006.
• All cast shapes sold by LG Hausys Europe are covered by the present warranty.
 
5. HI-MACS® repairs or replacements under this warranty must be executed by a member of the HI-MACS® Quality Club.
 
6. This warranty is applicable until superseded, only on installations:
• executed after 01.09.2003 in Europe; For any other location, please consult LG Hausys Europe.
• executed by a member of the HI-MACS® Quality Club;
• installations which have not been moved from their original  • installations that are properly maintained and used applying the Use & Care guidelines.
 
7. LG Hausys Europe’s obligation together with the HI-MACS® Quality Club members is limited solely to the repair or replacement of the products purchased, including reasonable and necessary labour charges when the claim is acceptable within the warranty terms. In case HI-MACS® is not in a position to repair or replace, depending on the case, a defective product, LG Hausys Europe commits to reimburse, within a reasonable time frame after the filing of the claim, the purchase price of the HI-MACS® material, as long as the customer returns to LG Hausys Europe or the assigned HI-MACS® Quality Club member the defective material.
 
8. No other expressed or implied warranties of merchantability or fitness for a particular purpose are made by this warranty except for those expressly provided herein. Under no circumstances shall LG Hausys Europe be liable for any loss or damage arising from the purchase, use or inability to use this product, or for any special, indirect, incidental or consequential damages.
 
9. This warranty entitles the purchaser to specific legal rights. Other rights may also be available, which may vary from country to country.
 
10. Claims
 To obtain service under this warranty, please contact directly the source from which you purchased your HI-MACS® Natural Acrylic Stone™. Our HI-MACS® Quality Club member will evaluate your claim and when accepted will develop a practical and satisfactory solution.  For any additional question with regard to the present warranty, you can contact LG Hausys Europe by writing to the following address:
 
LG Hausys Europe GmbH
Frankfurt am Main, Lancy Branch
HI-MACS® – Warranty Department
Avenue des Morgines 12
1213 Petit-Lancy, Geneva
Switzerland
 
Please include your name, address, phone/fax number and e-mail in all correspondence as well as your warranty number.  We will respond to all inquiries within 30 working days.
 
11. The present 15-year limited installed warranty for HI-MACS® from LG Hausys Europe is ruled under the Swiss law. Any argumentation in relation to this 15 year limited installed warranty, its interpretation or its execution will fall under the exclusive competence of the courts of the canton of Geneva Switzerland.
 
12. Facade Installation
 The 15 year installed warranty on material defect is not applicable to external façade. However some specific colours used in external applications (incl. facades) benefit from a 5 year warranty on UV resistance. Their colour-fastnesses are guaranteed 5 years for a tolerance of Delta E3 to Delta E4, according to the colour:
• For ΔE3: S02 Almond, S09 Cream, S28 Alpine White, G34 Arctic White, G38 Sea Oat Quartz, G48 Beach Sand
• For ΔE4: G02 Grey Sand, G04 White Quartz, G05 White Granite, G30 Ivory Quartz, G41 Confetti Quartz, S302 Opal, S33 Nordic White, S34 Diamond White, S29 Ivory White.
This UV resistance warranty relies on our knowledge at the present time. Therefore any HI-MACS® colour not mentioned above is not covered by the 5 year UV resistance warranty.
Product Warranty for Exterior Application
 
1. The LG Hausys’s natural acrylic stone, HI-MACS®, has been widely chosen for various interior design, projects and architectural work because of its unique properties and advantages. With increasing interest and demand from architects for new applications for exterior use, LG Hausys has run tests to evaluate the possibility of using HI-MACS® on the façade of a building.
 
2. The test focused to check possible colour change when using HI-MACS® in facade application. Although HI-MACS® has good resistance to UV rays in general, the level of colour change could differ per patterns according to the type and quantity of pigment and other ingredients contained in different patterns. Thus these are the 15 recommendable HI-MACS® colours expected to show relatively less colour change when used outside.
 
S02 Almond
S09 Cream
S28 Alpine White
G02 Gray Sand
G04 White Quartz
G05 White Granite
S033 Nordic White
G30 Ivory Quartz
G34 Arctic Granite
G38 Sea Oat Quartz
G41 Confetti Quartz
G48 Beach Sand
S302 Opal
S034 Diamond White
S29 Ivory White
 
The range of possible colour change of the above 15 HI-MACS® colours when used on the facade is expected to be less than 3~4 Delta E for 5 years under normally predictable circumstances.
 
3. Gloss loss will not exceed 40% on matte finish and the colour will not leach during the first 10 years after the initial installation. In addition, LG Hausys warrants that the HI-MACS® colour offering will remain free from: peeling, swelling and delaminating during the first 20 years from the date when the application was completed and when the product has been stored, handled, applied and maintained in accordance with LG Hausys technical instructions and all applicable building codes.
 
4. During the period stated above, if any HI-MACS® façade panel (with its performance fulfillment to the requested local or national European building standards) shows signs of defects (subject to all the limitations stated herein), LG Hausys will at its option either provide free replacement of HI-MACS® façade panels or refund the original purchase price of the HI-MACS® façade panels determined by LG Hausys to have any of the above conditions. In order for LG Hausys to respond under this warranty, LG Hausys must be permitted to inspect the product and thereafter to follow its warranty services procedures. All decisions regarding the existence of any of the above conditions or manufacturing defects or in any case affecting this warranty shall be made by LG Hausys and shall be final and binding upon the parties.
 
5. This limited warranty applies only to defects appearing within ten (10) years from the date of permanent installation or twenty (20) years in the specific case of peeling, swelling and delaminating of the HI-MACS® façade panels. The limited warranty is only applicable if LG Hausys is notified in writing within sixty (60) days
after such defects either appear or should have been discovered after the exercise of reasonable diligence.
Failure of the claiming party to notify LG Hausys within such period shall automatically relieve LG Hausys of any and all responsibility and/or liability under this Limited Warranty. LG Hausys makes no express or implied warranty (including, without limitation, the warranties of merchantability, fitness for a particular purpose even if that purpose is known to seller or from
any course of dealing or trade usage) regarding the product. The purchaser assumes all risk and liability for results obtained by the use of products covered by this limited warranty, whether used singly or in combination with other materials. The warranty herein does not cover LG Hausys TM Joint Adhesive; it covers only HI-MACS® sheets products.
 
6. This warranty does not cover, and LG Hausys hereby disclaims, all liability for damage caused by physical or chemical abuse, acts of vandalism, damage from excessive heat or uneven exposure to weather conditions, fire, flood, earthquakes, accident, war, acts of God, improper design or installation of LG Hausys products, any particular application or selection of products for any particular project or design, any parts, components, sealants of other manufacturers used with LG Hausys products, or the lack of performance of LG Hausys products attributable to such items.
 
7. LG Hausys’s obligation hereunder is limited solely to the refund of the purchase price of the HI-MACS® façade panels or replacement of the HI-MACS® façade panels for which the claim is made excluding any costs associated with fabrication, replacement or installation. In no event shall LG Hausys be liable for special, indirect, incidental, punitive, consequential or any similar damages (including, without limitation, damages for loss of business profits, business interruption or any other loss), whether or not caused by or resulting from the negligence of LG Hausys even if LG Hausys has been advised of the possibility of such damages.
 
8. This is the only limited warranty made in connection with the sale of HI-MACS® façade panels used in exterior cladding projects. No representative, dealer or any other person is authorized to make or makes any warranty, representation or promise with respect to such products. No terms or condition other than those stated herein, and no agreement or understanding, oral or written, in any way purporting to modify this limited warranty shall be binding upon LG Hausys unless made in writing and signed by an authorized LG Hausys employee.
 
9. Laws, building and safety codes governing the design, engineering and construction of installations vary widely. LG Hausys assumes no responsibility or obligations with respect to the selection of product for the installation or the design, engineering and construction of the installation.
 
10. This warranty is subject to the condition of the supply of the above mentioned product from a LG Hausys HI-MACS® authorized supplier.